Privacy Policy - SupportSlice | How We Protect Your Data

1. Information We Collect

1.1 Information You Provide

Account information: Name, email address, password (hashed), profile picture, biography.
Payment tokens (via processor): We do not store full credit/debit card numbers. Our payment processor (Stripe) provides us with tokens and metadata to process payments and manage subscriptions.
Creator payout information: Provided to Stripe Connect for identity verification, tax forms, and bank payouts.
Communications: Messages you send to us (e.g., contact and privacy requests) and our replies.
Content: Links, descriptions, and other materials you choose to share.

1.2 Information We Automatically Collect

Device and browser data: IP address, browser type, operating system.
Usage logs and analytics: Pages visited, time spent, referring URLs, and actions taken on the Platform to help us understand and improve performance.
Cookies: Small files used to remember preferences and analyze site usage.

2. How We Use Your Information

We use your information to (GDPR/CCPA/CPRA-aware):

Operate and provide the Platform’s services (account management, subscriptions, allocations).
Process payments and payouts through Stripe.
Prevent fraud, abuse, and security incidents; detect and debug issues.
Personalize your experience and display relevant creators.
Perform analytics to understand usage and improve the Platform.
Send service-related messages and important updates.
Comply with legal, accounting, and regulatory obligations.

Our legal basis for processing information (for EU/EEA users) includes: contractual necessity (to provide our services), compliance with legal obligations, legitimate interests (such as maintaining platform security and preventing fraud), and consent where applicable.

3. How We Share Your Information

We do not sell your personal information.

We may share information:

With Stripe: To process payments, verify identities, and comply with financial regulations.
With service providers (processors): For hosting, email delivery, analytics, and customer support. See Section 4 for examples and links.
For legal reasons: When required by law or to protect our rights, safety, or property.
With your consent: If you choose to share your profile or allocations publicly.

4. Processors and Subprocessors

We use trusted processors to operate the Platform. These processors handle data on our behalf under appropriate agreements:

Stripe (payments and payouts): Privacy | Legal Services Agreement
Email service (Google / SMTP) (transactional email delivery): Privacy
Hosting and infrastructure (website and database hosting): Provider(s) may process data in the U.S. and other locations.
Analytics (e.g., Google Analytics, if enabled): Privacy

All processors are contractually required to protect personal data and only process it according to our instructions and applicable laws.

5. Cookies and Tracking

Keep you logged in.
Remember your preferences.
Analyze how people use the Platform.

You can disable cookies in your browser settings, but some features may not work properly.

We may use analytics services (such as Google Analytics) to understand usage trends. These services use cookies to collect anonymized data. You can opt out by adjusting your browser settings.

6. Data Retention

We keep your personal information for as long as your account is active or as needed to:

Provide our services.
Comply with legal and financial obligations (including maintaining required records of transactions).
Resolve disputes.
Enforce our agreements.

We retain transaction records as required for accounting, tax, and anti-fraud obligations. Upon account deletion, profile data is removed or pseudonymized within 30 days; transaction records are retained for 7 years in accordance with accounting standards. We restrict access and minimize retained fields.

7. Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have certain rights (GDPR/CCPA/CPRA-aware), including:

GDPR (EU/EEA Users)

Access, correct, or delete your personal data.
Restrict or object to processing.
Data portability.
File a complaint with a supervisory authority.

CCPA (California Users)

Know what personal information we collect and how we use it.
Request deletion of your personal information.
Opt out of the sale of personal information (we do not sell data).

How to submit a request: Use our privacy request form at supportslice.com/privacy/request or email support@supportslice.com.

Response timeline: We aim to respond within 30 days (and may extend by up to 60 additional days for complex requests as permitted by law). We may need to verify your identity to protect your data.

9. International Data Transfers

Your information may be processed in the United States and other countries where our processors operate. Where required, transfers outside your region are supported by appropriate safeguards (such as Standard Contractual Clauses) provided by our processors (e.g., Stripe, Google).

10. Children’s Privacy

The Platform is not intended for anyone under 18. We do not knowingly collect personal data from minors. If we discover we have collected data from a minor, we will delete it.

11. Contact Us

For privacy questions or requests you may contact us via our contact form at supportslice.com/contact or email us at support@supportslice.com. Our privacy contact/DPO: privacy@supportslice.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted here with the Effective Date updated.
If the changes are significant, we will notify you by email or through the Platform.
This Privacy Policy is governed by the laws of Florida, USA.