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FAQ

Common Questions

Can I be both a supporter and a recipient?

  • Yes!
  • You will have a dual profile. They will both be connected to your email address or stripe account.
  • Choose what you would like to do first. You can always add the other role later.

What are the fees?

  • Supporters pay only the amount you pledge; we do not add a surcharge.
  • Creators receive payments minus Stripe processing fees and a small platform fee.
  • Exact fees vary by country and payment method, and Stripe shows the fee on each charge.
  • Creators can see net amounts and fees in their Stripe dashboard.
  • Example: For a $10 pledge:
    • You pay: $10.00
    • Platform fee: $0.50 (5%)
    • Stripe fee: $0.35 (3.5%)
    • Recipients receive: $9.15

When do distributions happen?

  • Payouts are on a monthly payout schedule and handled by Stripe.
  • If you have less than your payout threshold, the funds will roll over to the next month.
  • You can configure your payout threshold in your account's settings: as low as $1.00. You may incur higher fees over time if you have a low threshold.
  • Most creators receive funds in their Stripe account within 2–7 business days after a payment, depending on country, method, and Stripe's risk review.

How do I cancel or pause?

  • You can cancel or pause any pledge anytime in your account's pledges or billing page.
  • Open your profile, go to Billing or Pledges, select the pledge, and choose Cancel or Pause.
  • Changes take effect immediately, and you will not be charged again unless you resume.
  • If you need help, contact support and we can cancel for you.

Do tiny pledges actually help?

  • Yes—small amounts add up quickly with many supporters.
  • Example math:
    • 1,000 people × $1 = $1,000 per month
    • 2,500 × $1 = $2,500 per month
    • 5,000 × $1 = $5,000 per month
  • Even after typical processing fees, creators keep the majority, making micro-support a reliable base of income.

What shows on my bank statement?

  • Charges usually appear with "SupportSlice" and the creator name (for example, SUPPORTSLICE*CreatorName).
  • The exact descriptor can vary by card network, bank, country, and device wallet.
  • If you don't recognize a charge, check your receipts or contact support and we'll help identify it.

What data do you keep if I delete my account?

  • We deactivate your account and remove your public profile data.
  • We retain only what we must keep for fraud prevention, security, accounting, and legal compliance (for example, payment records and tax documents), and then delete per our retention schedule.
  • See our Privacy Policy for details.

Read the Privacy Policy

Taxes and Your Responsibility

Consult Your Tax Professional!

  • SupportSlice does not provide tax, legal, or accounting advice. The information provided here is for general informational purposes only.
  • You should consult with a qualified tax professional to understand how contributions and earnings through SupportSlice apply to your specific situation.

For Supporters (Givers of Support)

  • Contributions made through SupportSlice are not tax-deductible charitable donations, unless the recipient is a registered 501(c)(3) nonprofit organization.
  • In most cases, your support is treated like a personal expense or tip. If you are making payments as part of a business activity (e.g., sponsorships, promotions, or marketing), you are responsible for determining whether such payments are deductible for tax purposes.

For Recipients (Receivers of Support)

  • All funds you receive through SupportSlice are generally considered taxable income under U.S. law and the laws of other jurisdictions.
  • You are solely responsible for determining, collecting, reporting, and paying any and all applicable taxes (including income tax, self-employment tax, VAT, GST, or other taxes) that arise from your use of SupportSlice.
  • SupportSlice does not withhold or remit taxes on your behalf.

Nonprofit Organizations

  • SupportSlice is designed for micro-support payments. If you wish to make a significant contribution to a nonprofit, we recommend donating directly to the organization.
  • If a recipient registers with Stripe as a verified 501(c)(3) nonprofit, contributions made through SupportSlice may be tax-deductible for supporters.
  • In such cases, it is the nonprofit’s responsibility — not SupportSlice’s — to provide the proper acknowledgment or receipt required for tax purposes.

1099 Forms (U.S. Only)

  • SupportSlice uses Stripe to process payments. Stripe is required to issue a Form 1099-K to recipients who meet federal or state reporting thresholds.
  • Receipt (or non-receipt) of a 1099-K does not change your obligation to report and pay taxes on all earnings.